Staff Handbook

#1
(This post was last modified: 09-26-2018, 10:02 PM by tasid | hawkservers.co. Edit Reason: Fixing up the server score and changing some things. )

Hawk Servers Staff Handbook
This must be read by ALL staff members.



Introduction

The Hawk Servers Staff Handbook was developed in order to assure staff are kept professional standard. It is required for all staff to ensure they have read and understood the rules and restrictions set forth.



Dear Recruits

Welcome to the Hawk Servers Staff Team. As a staff member, you are expected to be professional and a decent level of maturity is expected. You will be decided a promotion / demotion once you've met the requirements at the bottom of this. A mentor should be assigned shortly to keep you on track whilst being recruit.

Trust is also very important within the staff team. If we feel that you are up to some shady business, you risk a demotion! We hope you enjoy your time as a member of staff and we thank you for the support!



Activity

All staff are expected to be active on the server. If we notice that you are not dedicated to your role or are failing to take sits - you may be demoted. Staff are recommended to come on the server as much as possible and help out, however, being inactive will result in a demotion.

If you are sick or going on holiday, feel free to inform a manager that you may not be on for a while. Lying about the reason why you are going to be inactive will result in a demotion. Note: Going on a break too many times in a certain time frame may cause a demotion!



Staff Rules

- Sit before punishment (warn / jail etc...)
     This does not include:
            + MRDM
            + MRDA
            + Shocker Abuse
            + Mic Spam
            + Ear Rape
            + Radio in spawn

- You must go on duty when required.
- We recommend doing sits in the sit boxes.
- If a staff member is failing to follow the handbook - please advise them to do so, or report them.
- You may print in the admin area. Maximum: 4 printers (it is strictly forbidden for you to keep printers inside a sit room or steal from others)*
- You may ONLY have the 4 printers in the admin area. No other money making things (Lean, bitmining etc)
- Don't get yourself stuck in players.
- Don't fly into events as it may disrupt the gameplay.
- Do not ask for promotions, just request one once you have reached the requirements.
- You are not allowed to kick / ban / bring for the fun of it - you may play about with your commands in the admin area.
- You cannot scout bases - this means you are not allowed to enter bases just to view how to raid it and where to find the printers or gain intel about how many there are.
- Only owners, managers, senior admins and admins can ban for cheating at the moment.
- You cannot take your own sits.
- Please only assign one warning per sit - feel free to give out verbal warnings every once and a while, however, you cannot give verbal warnings to clan members/base participants.
- You CANNOT take sits of anyone who are within the same clan as you or base participants nor interfere in any sit regarding a member in your clan/base participants - doing this will result in a probation and then a demotion! Leaving your gang for a sit and rejoining it is not allowed and will instantly be a demotion. Lying about basing with someone for the sit is also not allowed and you will be instantly demoted.
- tasid has the final say!



Staff Duty Mode

How to setup your account:
    
     - You will first need to type /admin ingame
     - You will then need to set a password

How to go on duty:

     - Every time you connect to the server, do /admin <password>
     - Whenever you go on duty, you must do /admin



Commands

All staff members must understand how to use commands, failing to understand how to use commands will result in a demotion, even if you have no past experience, there is no excuse whatsoever, We will begin with targets which are required on nearly all commands used. You may only execute commands on yourself, or people below your rank.

Targets:

* - Must never be used by anything, using this will result in a demotion.

[player name] - The in-game name of the player. If someones name is like 'a little rat' you must target them with speech marks. Failing to do this will result in an admin abuse strike which may result in a probation or demotion.

Example of above:
      !bring tasid
      !bring "a little chicken"
      !bring a little chicken -- NEVER EVER EVER DO THIS, WHY? BECAUSE THIS WILL BRING EVERY PLAYER STARTING WITH THE LETTER A

@The player you are currently facing, please note that this should rarely be used. Note that this will work through walls so having a bind for return @ must be used carefully.

Commands:

Note: Replace [target] with one of what has been discussed in the target section, i.e: [player name]. Do not use the square brackets

!logs -- Open the logs
!noclip -- This will noclip you. If you target anyone else but yourself, you will be given an admin abuse strike.
!cloak -- This will make you invisible. If you target anyone else but yourself, you will be given an admin abuse strike.
!uncloak -- This will make you visible again.
!god -- This will make you invincible. If you target anyone else but yourself, you will be given an admin abuse strike.
!slay -- Force kill a player. This should never be used unless in emergency situations.
!goto [target] -- Force your player to go to the targeted players position.
!bring [target] -- Force the target to teleport to your position. Note if you're using a steam ID you must have a "$" Example: "!bring $STEAM_0:1:56861082"
!return [target] -- Return a target to the position before they were teleported.
!jail [target]  {time} -- Put your target behind bars.
!warn [target] (reason) -- Warn a player for breaking the rules. It is advised to give newer players a verbal warning, however, not too often.
!kick [target] (reason) -- Remove a player from the server, forces them to disconnect.
!ban [target] {time} (reason) -- Suspend a player from the Garry's Mod server for a specific amount of time.
!spectate [target]  Spectates the player you target, good to watch people if you think they're breaking the rules.
/refund -- Open a refund menu which allows you to refund players for lost items after dying. You strictly forbidden from doing this to yourself and will result in an admin abuse strike.
/s {message} -- Staff Chat, it is not recommended to use @ as it is very unclear.
!xban -- Brings up a menu to ban, much easier to use rather than !ban for newer staff and the main way to ban people if they disconnect using their steamID.

Punishments

You, as a staff member, must follow the following punishments as they allow banned players to have another chance in the future.

Please note that ban time can be done in minutes, weeks or days. For example: !ban tasid 2w Mass RDM or !ban tasid 20160 Mass RDM or !ban tasid 3d LTAP
You can also use !xban to ban people. For example you do !xban [Name]

Also note that when we use > we do not mean greater than, we use this to show what should be done next.

Here are the punishments:

Mass RDM - 2 weeks - 20160 minutes - Ban
Mass RDA - 2 weeks - 20160 minutes - Ban
DDOS Threats - 4 Weeks then tell a community manager or higher to extend to a perma- 40320 minutes - Ban
Advertising Other Servers - 2 weeks - 20160 minutes- Ban
LTAP - 3 days - 4320 minutes - Ban
No intent to RP - 5 days - 7200 minutes - Ban
Ignoring Staff - Verbal Warning > Verbal Warning > Verbal Warning > Warn > Kick - We highly recommend getting another staff member to review the situation.
Attempted RDM - Verbal Warning > Warn
RDM - Warn
ARDM - Warn if done on purpose
RDA - Warn
Staff Disrespect - Verbal > Warn > 2 day Ban
Swearing in OOC - Just ignore it ;-;
Full caps in OOC - Verbal Warning > Verbal Warning > Verbal Warning > Warn
Prop Abuse - Warn
Keypad Abuse (using it to climb up to places or push players) - Warn
Mic Spam - Verbal Warning > Warn
Ear Rape - Verbal Warning > Warn
FDA - Verbal Warning
NLR - Warning
Stun Stick Abuse - Warning-If it is mass SSA then ban them for 5 days.
Hand Shocker Abuse - Warning-If it is mass HSA then ban them for 5 days.
Lying to staff - Warning if proven
Racism - Warn  > Ban 5 days
Not Speaking English - Verbal Warn > Kick > 1 day Ban
RTARP (Reconnecting to avoid RP) - 1 day - 1440 minutes - Ban

If something is not mentioned here - it most likely means it's just a warning / verbal warn.



Promotions
Promotion system developed by DAWG

As a member of staff you obviously want to get promoted after a period of time. To be promoted you need certain achievements; listed below. Remember that just achieving these will not get you promoted - we need to feel like you can handle the next rank. After you have requested a promotion you will be invited into a Discord conversation with a higher up. If we do not think that you are ready and we don't accept your promotion request, please do not cause drama - it does not mean we do not like you, it means that we feel you are not prepared. You must wait 3 days before requesting another promotion.

Rankings go as follow: Recruit > Operator > Moderator > Moderator+ > Admin
Higher Ups: Senior Admin > Manager > Community ManagerOwner

Expectations:
 - We feel like you can handle the next rank.
 - You have reached the achievements.
 - if we do not promote you you will not cause drama.

Recruit:
100 Server score
- 5 Forum posts

Operator:
- 2000 Server score
35 Forum posts
- 250 sits
At least Recruit for 5 days

Moderator:
- 5000 Server score
70 Forum posts
600 sits
At least Operator for 2 weeks

Moderator+:
- 10000 Server score
120 Forum posts
1000 sits
At least Moderator for 3 weeks

Admin:
- 25000 Server score
250 Forum posts
1500 sits
At least Mod+ for 3 weeks

SeniorAdmin:
Senior Admin rank is manually chosen by higher ups and you must be admin to attain this rank. It is not easy and very rare to get promoted from Admin to Senior. Don't ask.





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