Hawk Servers



Staff Handbook

#1
(This post was last modified: 16-09-2019, 01:47 PM by panda.)

Hawk Servers Staff Handbook
This must be read by ALL staff members and people who wish to apply!





INTRODUCTION

The Hawk Servers Staff Handbook was developed in order to ensure staff are kept in a professional standard. It is required for all staff to ensure they have read and understood the rules and restrictions set forth. If you don’t follow this handbook there will be disciplinaries explained below.





Message for recruits

Congratulations and welcome to Hawk Servers staff team!
As a staff member you would be expected to keep a high level of professionalism and maturity anywhere that you could be linked to Hawk Servers. “Recruit” is essentially a probation period, during this time you will have a mentor assigned to you, they will help you with any questions that you have and will generally give feedback about your performance to higher ups. 

The higher ups will conclude with your mentor if they feel like you should be kept on or if it’s in the best interest of hawk to remove you from the team.

We hope you enjoy your time as a member of staff and we thank you for the support!

When you get given your rank on the server you will be required to create an admin password, this is an additional layer of security that we take to prevent access to staff commands if your steam account is compromised. If you think that your admin password is known by someone else then contact a higher up to get it changed.

We recommend using the binds -- bind v "ulx noclip"; bind b "ulx return @"; bind n "say /admin [password]"
            + V to toggle noclip on and off.
            + B to return someone who was previously brought.
            + N to go on and off duty, fill in the [password] without the brackets!





ACTIVITY

All staff are expected to be active within the community. If we notice that you are not dedicated to your role or you’re failing to take sits - you may be demoted. Staff are recommended to come on the server as much as possible and help out, however, being inactive will result in a disciplinaries.

If you are sick or going on holiday or need whatever reason to go on a break, click here -- you must make a break thread!





STAFF RULES

- Not following the rules will result in punishment.
- You cannot take your own sits, if there are no other staff members online, report a player in the Report A Player forum, exception for mass rdm/propblock just take screenshots and keep them safe so you can prove if its debated.
- You may not take sits of anyone who's within the same clan as you, is a base participant - nor interfere in any sit that involve said groups.
- There must be a sit before a punishment is issued! (ban / warn / jail etc...)
- You must go on duty when required/requested.
- We recommend doing sits in the sit boxes however you can do them around the map if not interfered with by other players.
- You cannot let anyone in the sit decide whether if a punishment will be issued or not - it is your conclusion and decision as the staff member though you do not need to issue a punishment if both sides agree it was a misunderstanding for example.
- If a staff member is failing to follow the handbook, please advise them to do so or report them failure to do so can result in you being punished.
- You may use money printers in the admin area but you must be actively on duty (it is strictly forbidden for you to keep printers inside a sit room or steal from others)
- Do not get yourself stuck in players.
- You are not allowed to take advantage of on-duty abilities when constructing a base.
- Do not fly into events as it may disrupt the gameplay.
- Do not leave comments on bans / warns, make sure it's simple and professional.
- Do not ask for promotions - apply for one when you meet the requirements.
- You may play about with your commands in the admin area with other consenting staff members, not anyone out of there though.
- You cannot scout bases or take advantage of the information you gathered in sits against the players.
- You must gather evidence before issuing a cheating/DDoS/DOX ban - inform Higher Ups before taking any action. If you are trying to spectate a player to get evidence of cheating DON’T cloak and noclip around them use “/spectate”
- Please only assign one warning per sit - feel free to give out verbal warnings every once and awhile.
- You are not allowed to go on duty while under the influence of drugs or alcohol doing so could result in a temporary demotion.
- Staff that are not higher than senior admin can not deal with hackers on the server and have to take it to a higher up. We suggest recording and calling one of them online.
- Constantly going AFK can result in actions being taken, if you have to go off for a long time then disconnect. It looks bad if there you are the only staff online and sits are not being completed.
- Considering that the majority of the player base is underage, if any inappropriate relationships are happening report it to a higher up.

Probation rules & information
You may be placed on probation for many reasons, from acting immature to abusing. It is not at all a new thing here but it should be covered. If you go on probation you will be issued a "strike" (those will be covered later). Probation usually lasts one week, however, if the higher-up who has placed you on probation feels as if longer/shorter is required then it may vary. While on probation, no matter what your rank was, you will be given the rank Recruit. Once Probation is finished you will be given your rank back to where it was only one lower. To make this simpler: If Doggie (a moderator +was placed on probation for acting immature in a sit then he may be given a one week probation period. If this period goes well for him he will be given the rank of Moderator. He was previously moderator + but now one rank below due to the probation. One primary reason for this is simply so there is a longer lasting punishment for going on probation





Strikes                                                                                                                                                                                                                                                                                                The strike system has kind of been pushed out but it's back with a couple tweaks. If you obtain three strikes you will be demoted one rank. If you obtain 5 strikes you will be fully demoted from the staff team. These strikes remain active throughout your staff career and will only be removed if a higher-up feels it was unneeded or unjust. If you're struck while on probation or as a recruit you will be completely demoted. Possible strike reasons are as follow:
General Immaturity - Just generally acting very immature and arguing with staff and players.

Disrespect - This is disrespecting other staff and players.  We can understand the difference between " Panda i hate you XDXD you're fat" and "Panda why tf are you still here no-one even wants you on the staff team you should resign already".  So don't worry about not being able to joke with your mates.

Probation - Being probated obviously means that you have done something wrong that is big enough to get probated.

Demotion - Being demoted will get you struck as you have done something bad enough to get demoted -- THIS DOES NOT APPLY IF YOU WERE DEMOTED FOR OBTAINING THREE STRIKES.

Immaturity - Being immature is not a quality a staff member should have.  Being immature on the staff team will get you struck.  You applied for staff knowing that you have to be mature.

Warns - If you get warned as staff you will be struck.  If the warn is appealed successfully the strike will be removed.

Handbook - Constantly breaking the rules in the staff handbook will get you struck.  Obviously minor rule breaks or one time off rule breaks are fine but if they keep stacking you will be punished.

Admins Only - If you get caught abusing the strike system to punish people you will not only be demoted to moderator, but also struck.

Admins may give out strikes to anyone of a lower rank to them. If a strike is handed out it MUST be reported to a higher-up so a note of it can be taken.



STAFF DUTY MODE

How to set-up your account:
    
     - You will first need to type /admin in-game.
     - You will then need to set the password (follow the instructions).
     - If you happen to expose your password to someone, do not worry. It has no use for them unless they're on your account.

How to go on duty:

     - Every time you connect to the server, do /admin <password> -- or use a bind for it - bind [key] "say /admin [password]"
     - Whenever you go on duty, you must do /admin





COMMANDS

All staff members must understand how to use the commands, failing to understand how to use commands will result in a demotion, even if you have no past experience, there is no excuse whatsoever. We will begin with targets which are required on nearly all commands used. You can only execute commands on yourself or people below your rank.

Targets:

@ - The player you are currently facing, note that this will work through walls so it must be used carefully.
"player name" - The in-game name of the player. If someone's name is like 'a little rat' you must target them with speech marks or use a a part of their name - for example "rat".

Example of above:
      - !bring tasid
      - !bring "a little rat"
      - !bring rat

Note: Replace [target] with one of what has been discussed in the target section, i.e: [player name] -- do not use the square brackets.

!logs -- Opens the logs.
/s {message} -- Use Staff Chat.
/refund -- Opens a refund menu which allows you to refund players for lost items after dying / getting arrested.
!removeprop -- Remove the prop you're looking at.
!cloak & !uncloak -- This will make you invisible.
!god & !ungod -- This will make you invincible, though it automatically toggles when you go on duty.
!slay [target] -- Force kill a player. This should never be used unless in emergency situations.
!mute & !unmute [target] -- Mute a player from using the chat, there's no timer for this one so make sure to unmute the person later.
!gag & !ungag [target] -- Vocally mute a player from using their microphone, there's no timer for this one as well so make sure to ungag manually.
!goto [target] -- Force your player to go to the targeted player's position.
!bring [target] -- Force the target to teleport to your position. Note if you're using a SteamID you must have a "$" Example: "!bring $STEAM_0:1:56861082"
!return [target] -- Return a target to the position before they were teleported.
!jail & !unjail [target] {time} -- Put your target behind bars.
!xban [target] -- Brings up a menu to ban, much easier to use rather than !ban for newer staff and the main way to ban people if they disconnect using their SteamID.
!ban [target] {time} (reason) -- Suspend a player from the server for a specific amount of time.
!warn [target] (reason) -- Warn a player for breaking the rules. It is advised to give newer players a verbal warning, however, not too often.
!kick [target] (reason) -- Remove a player from the server, forces them to disconnect.
/spectate [target] -- Spectates the player you target, good to watch people if you think they're breaking the rules.





PUNISHMENTS

You, as a staff member, must follow the following punishments as they allow banned players to have another chance in the future.

Please note that ban time can be done in minutes, weeks or days. For example: !ban tasid 2w Mass RDM or !ban tasid 1d RTARP
You can also use !xban to ban people. For example, you can do !xban [Name]

Also note that when we use > we do not mean greater than, we use this to show what should be done next if the same rule-break is repeated by the same player(s).

MINOR/MAJOR PUNISHMENTS
RDM -- WARN -> WARN -> BAN
MASS RDM -- 2 WEEK BAN -> 4 WEEK BAN
RDA -- WARN -> WARN -> MASS RDA = 2 WEEK BAN
NLR -- WARN -> WARN -> MASS NLR = 1 DAY BAN
Attempted RDM/RDA -- VERBAL (Warn if done on purpose!)
No intent to RP/Minging -- 5 DAYS BAN
Ignoring Staff -- VERBAL -> WARN + KICK -> 1 DAY BAN
Hand Shocker/Stun Stick Abuse -- VERBAL -> WARN -> MASS/CONTINUOUS ABUSE = 1 DAY BAN
Disrespect -- VERBAL -> WARN -> 1 DAY BAN (Try and defuse the situation, don't motivate it)
Prop/Material/Entity Abuse -- WARN -> WARN -> 5 DAYS BAN
Mic Spam/Spam -- VERBAL -> 5 MINUTES GAG/MUTE + WARN
Fading Door Abuse -- WARN
One-way prop abuse (Building Rule 1) -- VERBAL WARN -> WARN -> WARN -> NOT REMOVING = KICK
Lying To Staff -- WARN
Self-Supply -- WARN (Also confiscate the items with no refund)
Racism -- WARN -> 5 DAYS BAN
Not Speaking English -- VERBAL -> KICK -> 1 DAY BAN
Advertising -- VERBAL -> 1 WEEK BAN
LTAP (Leaving To Avoid Punishment) -- 3 DAYS BAN
RTARP (Reconnecting To Avoid RP) -- 1 DAY BAN

YOU MUST GATHER SOLID EVIDENCE BEFORE BANNING FOR:
The following are baselines, the punishment depends on what they are doing.
DDoS Threats -- CHAT + WARN -> 4 WEEKS BAN (Inform Higher Ups to extend)
Doxxing Threats -- CHAT + WARN -> 4 WEEKS BAN (Inform Higher Ups to extend)
Alting whilst banned -- Perma + extend original ban (Inform Higher Ups to extend)
Cheating -- CHAT + WARN -> 4 WEEKS BAN -> 6 MONTH -> Perma (Inform Higher Ups to extend)

- Do not mimic any punishments issued by Managers and above - you must follow the punishments listed.
- If something is not mentioned here - it most likely means it's just a warning / verbal warning.
- If you've accidentally banned a rule-breaker for the wrong duration of time, edit it by doing !menu, go to the Bans tab, right click your ban and edit.
- Note that issuing verbals is okay, but don't do it as often. If a player has accidentally done something wrong, consider issuing a verbal. If it was intentional, punish accordingly.
            + In crossfires cases, make sure the shooter had a reason to shoot at all. If no reason is given, consider it as RDM.
            + In miss-click cases, issue a verbal for first times, warn for RDM if repeated.





PROMOTIONS

Promotions are based on how higher ups think that you perform. It does not matter about your sit count, forum posts, discord activity. This also does not just apply to promotions, you can also be demoted for under performing this is being done to make sure that you are committed to doing your best. If you feel that higher ups have overlooked your performance then you can put in a promotion request.

ADDITIONAL INFORMATION

- If you are not accepted for a promotion, it does not mean we dislike you, it just means that we don't feel like you're ready for the next rank.
- If you have just come out of a break, you'll need to wait a week before applying for a promotion. You cannot make a promotion request while on a break.
- If you're applying for a promotion, you will not question Higher Ups about it -- be patient or it'll be denied.
- If you are denied or demoted, you will not cause any issues due to it nor argue about it. This will lead to a ban.

Rankings go as follow: Recruit > Operator > Moderator > Moderator+ > Admin
Higher Ups: Senior-Admin > Manager > Community Manager > Owner

Expectations:
 - We feel like you can handle the next rank.
 - You have reached the requirements.
 - if we do not promote you you will not cause drama.

Senior-Admin:
- The Senior Admin rank is manually chosen by Higher-Ups and you must be an Admin or Moderator+ to attain this rank. It is not easy and very rare to get promoted to Senior, don't ask.

#2
(This post was last modified: 16-09-2019, 11:39 AM by panda.)

Added
  - Considering that the majority of the player base is underage if a higher up hears of any inappropriate relationships action will be taken

Updated to
  - Considering that the majority of the player base is underage, if any inappropriate relationships are happening report it to a higher up.

16/9/19 - Added:
Probation rules & information
You may be placed on probation for many reasons, from acting immature to abusing. It is not at all a new thing here but it should be covered. If you go on probation you will be issued a "strike" (those will be covered later). Probation usually lasts one week, however, if the higher-up who has placed you on probation feels as if longer/shorter is required then it may vary. While on probation, no matter what your rank was, you will be given the rank Recruit. Once Probation is finished you will be given your rank back to where it was only one lower. To make this simpler: If Doggie (a moderator +was placed on probation for acting immature in a sit then he may be given a one week probation period. If this period goes well for him he will be given the rank of Moderator. He was previously moderator + but now one rank below due to the probation. One primary reason for this is simply so there is a longer lasting punishment for going on probation





Strikes                                                                                                                                                                                                                                                                                                The strike system has kind of been pushed out but it's back with a couple tweaks. If you obtain three strikes you will be demoted one rank. If you obtain 5 strikes you will be fully demoted from the staff team. These strikes remain active throughout your staff career and will only be removed if a higher-up feels it was unneeded or unjust. If you're struck while on probation or as a recruit you will be completely demoted. Possible strike reasons are as follow:


General Immaturity - Just generally acting very immature and arguing with staff and players.

Disrespect - This is disrespecting other staff and players.  We can understand the difference between " Panda i hate you XDXD you're fat" and "Panda why tf are you still here no-one even wants you on the staff team you should resign already".  So don't worry about not being able to joke with your mates.

Probation - Being probated obviously means that you have done something wrong that is big enough to get probated.

Demotion - Being demoted will get you struck as you have done something bad enough to get demoted -- THIS DOES NOT APPLY IF YOU WERE DEMOTED FOR OBTAINING THREE STRIKES.

Immaturity - Being immature is not a quality a staff member should have.  Being immature on the staff team will get you struck.  You applied for staff knowing that you have to be mature.

Warns - If you get warned as staff you will be struck.  If the warn is appealed successfully the strike will be removed.

Handbook - Constantly breaking the rules in the staff handbook will get you struck.  Obviously minor rule breaks or one time off rule breaks are fine but if they keep stacking you will be punished.

Admins Only - If you get caught abusing the strike system to punish people you will not only be demoted to moderator, but also struck.

Admins may give out strikes to anyone of a lower rank to them. If a strike is handed out it MUST be reported to a higher-up so a note of it can be taken.

Big owner man





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